Privacy Policy

Sublime AV customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Telephone

07768273812

Email

enquiries@sublime-av.co.uk

We collect or use the following information to provide and improve products and services for clients:

· Names and contact details

· Addresses

· Transaction data (including details about payments to and from you and details of products and services you have purchased)

· Usage data (including information about how you interact with and use our website, products and services)

· Information relating to compliments or complaints

· Records of meetings and decisions

· Website user information

We collect or use the following personal information for the operation of client or customer accounts:

· Names and contact details

· Addresses

· Purchase or service history

· Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

· Names and contact details

· Addresses

· Marketing preferences

· Purchase or account history

· Website and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Address

· Photographs

· Customer or client accounts and records

· Financial transaction information

· Information relating to health and safety (including incident investigation details and reports and accident book records)

· Correspondence

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We are tasked by our customers with the design, supply and installation of audio-visual equipment into their premises. Product ranges, types and budgets cover a vast range. Without full disclosure of our customer's (potential or otherwise) preferences we are unable to offer advice and guidance in product and feature availability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

· Consent - we have permission from you after we have given you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We are tasked by our customers with the design, supply and installation of audio-visual equipment into their premises. Product ranges, types and budgets cover a vast range. Without full disclosure of our customer's (potential or otherwise) preferences we are unable to offer advice and guidance in product and feature availability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

· Consent - we have permission from you after we have given you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We are tasked by our customers with the design, supply and installation of audio-visual equipment into their premises. Product ranges, types and budgets cover a vast range. Without full disclosure of our customer's (potential or otherwise) preferences we are unable to offer advice and guidance in product and feature availability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

· Consent - we have permission from you after we have given you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We are tasked by our customers with the design, supply and installation of audio-visual equipment into their premises. Product ranges, types and budgets cover a vast range. Without full disclosure of our customer's (potential or otherwise) preferences we are unable to offer advice and guidance in product and feature availability.

· Directly from you

All customer data, including contact details, correspondence and transaction details, will be stored for a period of no more than 7 years. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

27 December 2024